Rewards Program Terms & Conditions
Effective Date: August 31, 2020
WHAT IS THE LUS REWARDS PROGRAM?
Membership in the Program is limited to individuals only and is limited to one account per individual. No initial purchase is necessary to become a member. Employees, officers, directors, agents and representatives of LUS Brands are not eligible for membership.
Customers with active LUS Brands accounts are automatically enrolled in the Program. For new customers, you may join the Program by signing up here. Membership is non-transferable.
Subject to applicable law, we reserve the right to terminate the Program or modify, alter, limit or otherwise change the Program at any time, including changes to benefits, membership eligibility, the structure and points system, spend level thresholds or any other changes to these Terms (which changes shall be posted on the Website and, where required by applicable law, sent to you in a notice prior to those changes coming into effect). We reserve the right to exclude individuals from the Program for any abuse of the Program, failure to follow any of the Terms, misrepresentation or any conduct detrimental to the proper functioning of the Program.
HOW DO I EARN POINTS?
The Program is a digital (online-only), points-based program where members with an active Program account may earn points by making purchases on the Website or as otherwise described below. Points accrued are non-transferable to other members or accounts and have no cash or monetary value.
One (1) point is earned for each USD $1.00 (or CAD equivalent converted at real time exchange rates on the Website) spent on online purchases, after discounts and excluding any applicable taxes and shipping charges. Points cannot be earned on prior purchases or on purchases of gift cards.
Points are rounded down to the nearest dollar. From time to time, we may offer other ways to earn points, including certain social media engagement activity. The details of these one-time earning opportunities will be posted on the Website.
Points are credited to your account once an order is paid in full. Points earned in a given transaction may only be redeemed on future purchases.
HOW DO I REDEEM POINTS?
At checkout, you may elect to redeem some or all of your points on an eligible transaction. Points cannot be redeemed in conjunction with any other discount codes.
Points can only be redeemed in 100-point increments, with each 100 points redeemable for a promotional credit of USD $5.00 (or CAD equivalent, converted at real time exchange rates on the Website) on an eligible online purchase.
DO MY POINTS EXPIRE?
The accumulated points on your Program account will expire if your account has neither earned nor redeemed any points in the previous 12 months.
If the Program terminates, members will no longer be able to earn points but will have 12 months from the effective date of termination to use any accumulated points, after which time the points will automatically expire. Furthermore, if your membership is cancelled, revoked or otherwise terminated, any points in your account will expire upon the effective date of account termination.
WHAT HAPPENS IF I RETURN, EXCHANGE OR CANCEL MY ORDER?
On eligible returns and order cancellations, any points earned on the original purchase will be deducted from your Program account upon confirmation of the return or cancellation. If the original purchase was made partially with points, only the points redeemed on the purchase will be returned to your account.
For product exchanges, points will be deducted or reimbursed to your account in proportion with the points that you would have earned or redeemed had you initially purchased the exchanged item.
If required, any benefits associated with a Reward Tier (see below) will be adjusted if a return, cancellation or exchange affects your eligibility for a Reward Tier.
WHAT OTHER BENEFITS DO I GET FROM THE PROGRAM?
The Program offers additional benefits to members who reach certain spend levels (each a “Reward Tier”) on Website purchases in a 12-month period, as further explained here.
Reward Tier eligibility is determined by dollars spent on the Website (after discounts and excluding any applicable taxes and shipping charges) in the previous 12 months from the date of program launch (July 15, 2020) and is valid for 12 months after the new Reward Tier is achieved. You must spend within your current Reward Tier range in each 12-month period to maintain your Reward Tier status, otherwise you will move to your eligible Reward Tier once your current 12-month period has expired. If your spend level makes you eligible for a higher Reward Tier, you will gain access to your new Reward Tier 30 days after eligibility and remain in that Reward Tier for the following 12 months.
On initial Program launch (July 15, 2020), your previous 12 months of purchase history on your account (if any) will determine your Reward Tier. Your 12-month Reward Tier period begins the day you enter a Reward Tier.
WHAT IF I REFER A FRIEND TO THE PROGRAM?
You may refer a friend or family member by following the instructions here. Please only refer individuals with whom you have a personal or family relationship and who you believe would be interested in our products.
If you refer a new customer to the Program, you are eligible to receive a referral reward on their first purchase. If your referral completes a purchase on the Website of CAD $65 or more, after discounts and excluding any applicable taxes and shipping charges, you will receive a referral bonus of 100 points (equal to a $5 discount) that will be deposited into your account upon payment of the order by the referral. If your referral returns their purchase for a refund or cancels their order, your referral bonus points will be deducted from your account upon confirmation of the return or cancellation.